Refund Policy

Try before you pay

Rivantir is a service for businesses, operated by EAST WOLF INTERACTIVE S.R.L. Every new organization gets a 14-day free trial with no card, so you can try everything before you pay a cent. If you change your mind after that, you can still get a full refund of your first payment, and we fix billing mistakes whenever they happen. This policy applies the same way no matter which payment provider processed your payment.

14-day change-of-mind refund

If you upgrade an organization to a paid plan and change your mind, email us within 14 days of your first paid charge and we will refund it in full — no reason needed. This applies to the first payment on a subscription, whichever payment provider processed it.

Cancelling vs. refunding

You can cancel a subscription at any time. Cancelling stops the next renewal and takes effect at the end of the billing cycle you have already paid for — your organization keeps access until then. We do not refund the unused part of a cycle once it has started, except in the cases below.

Billing mistakes we always fix

Outside the 14-day window, we will still refund when something has clearly gone wrong:

• a billing error or an incorrect amount on our side;
• a duplicate charge for the same period;
• a charge taken after you cancelled, where the cancellation did not register;
• a renewal you did not intend — tell us promptly, before you have used the new period, and we will refund it.

How to request a refund

Email support@rivantir.com from the address on your account, with your organization name and the charge in question. If your purchase was handled by Paddle as merchant of record, you can also request the refund directly through Paddle. We aim to reply within one to two business days.

How refunds are paid

Approved refunds go back to your original payment method, in the currency you were charged. Depending on your bank or card provider, the money typically appears within 5 to 10 business days.

Who sells your subscription

Depending on how you signed up, your subscription is sold either by Paddle.com — our authorized reseller and merchant of record — or directly by EAST WOLF INTERACTIVE S.R.L. through Stripe. Your refund rights under this policy are the same either way. For purchases through Paddle, Paddle’s own buyer terms also apply.

Chargebacks

If you think a charge is wrong, please contact us first — we can almost always sort it out faster than a card dispute. Filing a chargeback without contacting us may lead us to suspend the organization while the dispute is resolved.

Your statutory rights

Rivantir is provided for business and professional use, so consumer cooling-off rights generally do not apply. Where you nonetheless qualify as a consumer under the mandatory law of your country, this policy does not limit any rights that law gives you.